Hussain Zagzoug

Senior IT Project Manager | ERP Specialist & Infrastructure Admin

hussainzagzoug@gmail.com +966 53 269 0240 Al Rahmaniyah / Abu Kabir, Ash Sharqiyah, Egypt

Professional Summary

Results-driven IT Professional with over 15 years of comprehensive experience spanning IT Project Management, ERP Development (SAP, Odoo, ERPNext, Frappe), and IT Infrastructure Administration. Proven expertise in leading the full project lifecycle, managing complex integrations (Python, ABAP, REST APIs), and delivering business-critical digital transformation initiatives. Adept at designing, deploying, and managing robust on-premises and cloud environments (Windows/Linux, VMware, Networking), while ensuring strict security compliance and seamless operational workflows. Strong track record in stakeholder management, providing Tier-2 technical support, and utilizing tools like Jira and MS Project to track progress and align technical deliverables with strategic business objectives.

Professional Experience

Senior IT Project Manager & ERP Technical Lead

Construction Chemicals (BCI Saudi), Al Khobar / Dammam

Jan 2026 - Present
  • Leading the full project lifecycle for enterprise-grade ERP implementations (SAP, Odoo, ERPNext), managing project budgets, resource allocation, and risk mitigation strategies
  • Designing, deploying, and managing enterprise IT infrastructure, servers (Windows/Linux), virtualization platforms (VMware), and complex network environments
  • Customising ERP modules and building robust API integrations to synchronize systems across ecommerce, POS, and external operational environments
  • Coordinating with internal teams and external stakeholders, tracking progress via Jira/MS Project, and presenting updates to top management
  • Implemented robust data security protocols and continuous integration pipelines, elevating system reliability and reducing downtime by 99.9%

IT Operations Manager & ERP Integration Specialist

Al-Iman Feed Company, Sharqia, Egypt

2013 - Dec 2025
  • Spearheaded a 3-year digital transformation journey, successfully delivering complex SAP, Odoo, and ERPNext implementations and infrastructure automation projects
  • Managed active directory, database administration, disaster recovery operations, and implemented robust monitoring solutions to ensure optimal system uptime
  • Provided high-level incident management, troubleshooting live network issues (LAN/WAN, VPN, firewalls), and delivered training for internal business users
  • Delivered integrated payroll and GL systems using Agile methodologies, significantly reducing processing time and improving financial data accuracy
  • Automated repetitive operational tasks and engineered custom reporting dashboards to provide real-time insights for executive decision-making

IT Systems Administrator & Support Engineer

Al-Safwa Hotel, Makkah, Saudi Arabia

2011 - 2013
  • Provided critical Level 1 and Level 2 technical support for hardware, software, and application incidents, ensuring seamless end-user operations
  • Assisted in planning and executing system maintenance, applying security patches, configuring network routers, and tracking incident resolution effectively
  • Designed smart administrative workflows and automated reporting tools, improving overall operational efficiency by 30%

IT Support Coordinator

Al-Saleh Investment Company, Cairo, Egypt

2009 - 2011
  • Implemented integrated database and archiving systems, improving file management efficiency and data accuracy
  • Maintained user security settings, network protocols, and provided end-user hardware troubleshooting
  • Coordinated cross-functional processes and supported staff with comprehensive technology training

Technical Skills

ERP & Software Development

SAP (ABAP/HCM), Odoo, ERPNext, Python, Frappe Framework, REST APIs, JSON/XML

IT Project Management

Agile/Waterfall, MS Project, Jira, Stakeholder Management, Budgets

IT Infrastructure & Networking

Windows Server/Linux, VMware, Active Directory, LAN/WAN, Firewalls, VPN

Support & IT Operations

Level 1 & 2 Support, Disaster Recovery, ServiceNow, Training/SOPs

Education

Diploma in Mechanical Power

Technological College, Egypt

2006

Certifications & Training

  • Odoo 19 Functional & Technical Training - Mahmoud El Askary (2026)
  • SAP ABAP Development - SES SAP Egypt Service (2022)
  • SAP HCM Consultant - Jupiter2000 (2020)
  • Project Management Professional (PMP) Training
  • Microsoft Certified: Azure Administrator Associate (Preparation)
  • VMware Certified Professional (VCP-DCV) & ITIL Foundation

Languages

Arabic: Native | English: Very Good